• What is Petal A Wish?

  At Petal A Wish, we wish to redefine the classic floral design and create something spectacular and stylish. Place an order for bouquets and flowers with us to make your loved ones feel special. We are exclusively introducing the new concept of flowers in a box and have started delivering in Chandigarh tricity. Every single one of our boxes is handcrafted with care, using the highest quality roses and flowers to awe our customers. Everyone deserves some extravagance!

Ordering at Petal A Wish

• How can I order from Petal A Wish?

  Follow the steps below to place an order.

  1. 1.  Product Selection : You can select the Product from the different collections we have to offer.
  2. 2.  Product Customization : You can select the color preference of the box and the flowers.Also for the message boxes you can provide the message arrangements of the flowers.Choose the suitable date and time slot for delivery.
  3. 3.  Add to cart : To add an item to your cart , select “ADD TO CART “ on the product page.
  4. 4.  Review Shopping Cart : After you finish shopping , review all items in your shopping cart to verify the correct product and product by selecting the cart icon at the top of any page .
  5. 5.  Add ons : Before checking out , you can attach add-ons within your cart.
  6. 6.  Account Login :
     Returning Customers: Log into your account using the same email address and password you used to create the account.
     New Customers: New customers will need to create an account.
  7. 7.  Enter a Shipping Address : After you finish the checkout page you have to enter the delivery address where the order is to be delivered.
  8. 8.  Payment Information : We generally offer the online mode of payment.
  9. 9.  Submit order :
     Review all the information you have entered. If everything is correct, select “Submit Order Now” to complete the order.
     Do not click "Submit Order Now" more than once, or the system will duplicate your order.
     An order confirmation will appear on your screen with your invoice number.

• Can I buy in bulk?

  We would be happy to assist you, but you cannot place your bulk orders on a website, you can contact us at wish [email protected] or 7999999763. We would be happy to assist you.

• Can I modify my order once placed on a website?

  We’re happy to assist with changing the items you purchased as long as your order has not entered the preparation process.

  There are only a few changes that we can make once you have placed an order on Petal A Wish, depending on how soon you inform us. We process all our orders the same day. Once the orders are processed, it is very difficult to make any changes to the order. In general, we can make the following changes if you inform us quickly:
  1. Name of recipient
  2. Message to the recipient – you can both add or modify a message
  3. Tentative date of delivery
  
  NOTE: Our process for changing the items (or anything else apart from things listed above) will result in your original order being canceled and creating a new order with your desired items.
  
  Your order total may increase or decrease depending on the requested changes made. Once an order has entered the prep process, the order is final and no further changes can be made.You can verify whether your order has been prepped by checking your order prior to contacting our Customer Team.If the status says Order Received, then we should be able to help. Reach out to us at [email protected] or 7999999763 or Instagram page.
  
  If the status is Being Prepped, we cannot modify or cancel your order. This is due to the volume of orders we process.

• What date should I select when ordering for midnight delivery?

  If you want to order to be delivered on 11th, 12:01 am, then select 10th as your delivery date and select midnight delivery as the delivery option.

• Can I schedule a delivery to a specific date and time?

  We have delivery slots available, you can select the slot, and your order will be delivered within that time slot. 

  • Regular delivery: 10 AM - 9 PM
  • Mid night Delivery: 9 PM - 11PM
  • Fixed Deliveries: 8 AM - 10 AM,10 AM - 1 PM, 1 PM - 4 PM, 4 PM - 7 PM, 7 PM - 9 PM

• Can I order by telephone or Email?

  Yes, you can order by telephone. Please call us on +91 7999999763. You can also order on our Instagram page(link). Alternatively, you can email us at [email protected] if you have any queries and a member of our team will reply as soon as they can. We try to reply to most emails the same day, but this is not always possible, especially during periods of high volumes, such as Valentine's Day. We do not recommend that you send your payment details via email, as emails are not encrypted and could be intercepted. Please note that we do not offer 24 hour customer support. 

• How can I use gift vouchers and/or discount codes?

  The vouchers or discount codes can be applied on the checkout screen while placing the order, you can enter the code in the coupon section to redeem the discount. The gift vouchers and discount codes have a validity, please make sure that while placing an order you are using a valid code.

• What details need to be provided while ordering?

  Senders and Recipient details. This is required so that our delivery partners can do last mile coordination with the recipient and deliver your gift without hassle & mistakes.

• Do you ship all over India and international?

  No, our fresh flower bouquets for now we only deliver in Tricity- Chandigarh, Mohali and Panchkula, as well as zirakpur and kharar.Our Infinity roses are delivered all over India.

• Can I change my note?

  We’re happy to assist with changing the note as long as your order has not entered the preparation process. Once an order has entered the prep process, the order is final and no further changes can be made. You can verify whether your order has been prepped by tracking your order prior to contacting our Customer Team. If the status says Order Received, then we should be able to help. Reach out to us at [email protected] or 7999999763 or Instagram page. If the status is Being Prepped, Picked Up By Carrier, or Delivered, we cannot modify or cancel your order. This is due to the volume of orders we process.

Customization

• Can I customize my order?

  Yes, customization is possible, but you cannot do much on a website. Reach out to us at [email protected] or 7999999763 or Instagram page. We would be happy to help you.

• Can I personalize the box I have selected?

  Yes, you can. We generally provide personalization for bulk orders. Reach out to us at [email protected] or 7999999763 or Instagram page. We would be happy to help you.

Payment

• Do you provide a COD option?

  Not normally. We are an online business and so take payment remotely. You will therefore need a credit card or debit card or UPI or netbanking to pay us over the phone or on the site.

• What kind of payment methods do you accept?

  We accept Debit & Credit Cards through Razor pay.

• Can I use the net banking option for an international account?

  Our payment service provider provides over 100 payment methods. You can pay online via net banking, it is only subject to your bank supporting the same. You can always use any international Credit Card, Debit Cards for hassle free ordering.

• Can I apply a discount code after paying?

  No, you can only apply it before Payment.

• What do I do if my payment is deducted but my order is not placed?

  A situation like that is rare to take place, in case you face any such problem you can reach out to us through [email protected] or 7999999763 or Instagram page. Our Customer Team will help you.

• Are my transactions and banking details secure?

  Absolutely. Our site is secure and meets all the standards one would expect from a reputable online business. Our checkout is powered by Razorpay, Founded by IIT Roorkee alumni, Razorpay aims to revolutionize money management for online businesses by providing clean, developer-friendly APIs and hassle-free integration. They offer a fast, affordable and secure way for merchants, schools, ecommerce and other companies to accept and disburse payments online, own a fully-functional current account and avail working capital loans. 

Replacements, Refunds, returns

• Can I replace my order?

  There are no replacements allowed as the products are perishable.

• Can my order be refunded?

  Yes it can be refunded. When the team initiates a refund, our payment processor submits the refund to your bank immediately for processing. Due to the processing time, which is different for each bank, you will then receive the funds from a refund in your account approximately 5–10 business days after the date on which the refund was initiated. Note that holidays are not considered business days and can delay processing.
  
  Note that refunds may appear in the form of a reversal. In the case of a reversal, the original payment will drop off of your bank statement, and a separate credit is not issued. Since there isn't a notification for this type of refund, the best way to determine whether the refund was processed is to go to your online account and review the charges made during the time period of the purchase. If the Petal A Wish charge has disappeared, then the refund has fully processed and you're all set.
  
  If you have additional payment related questions, please reach out to [email protected] .

• How can I check for refund or gift vouchers?

  As soon as we process your refund or issue you a Gift Voucher, you will receive an email from us informing you of the same. After that the refund amount will reflect into your account as per the standard interbank transaction timelines.

• What is your return policy?

  There are no returns allowed as the products are perishable. However, in case of damaged, wrong product, missing or bad quality products please, reach out to us on 7999999763 or write to us at [email protected] and we will provide the most appropriate solution by redelivering or compensating for the error by refunding or issuing a Petal A Wish gift voucher which you can use on petal A Wish for a period of up to 6 months. In either case, we will process the refund or issue the gift voucher (GV) within 24 hours.

  Petal A Wish is NOT liable to compensate in any form for any order in the following cases:
  1. If the complaint is made after 48 hours of the delivery time.
  2. If the products are delivered to an incorrect address provided by the sender.
  3. Unsuccessful delivery due to the recipient not being available at the address provided by the sender at the time of delivery.
  4. If the recipient refuses to accept the product.

Order tracking and delivery

• Can I pick up an order from your store?

  We do not have a store as of now. You can place the order on a prior notice and pick up the flowers from our workshop.

• What delivery options are provided at petalawish.com?

  We provide various delivery slots like regular , fixed and midnight delivery

• Do you do same day delivery?

  Yes, We offer Same Day Delivery on a limited but varied range of bouquets. Order by 12  pm Monday – Sunday. 
  
  We offer 1 delivery slot for our same day delivery service: Delivery between 3pm - 8pm, order by 12 pm on the same day of delivery.The full range of bouquets available for Same Day Delivery can be found here www.petalawish.com/category/sameday

• Do you do midnight delivery?

  Birthdays, anniversaries, and many other occasions are meant to be celebrated at the onset of the day. We take care of this aspect and offer midnight deliveries with an additional charge. Please call us to know more.

• Can I change the delivery date?

  We’re happy to assist with changing the delivery date only 24 hours in advance from the date of delivery, as long as your order has not entered the preparation process.
  
  Once an order has entered the prep process, the order is final and no further changes can be made.You can verify whether your order has been prepped by checking your order prior to contacting our Customer Team.
  
  If the status says Order Received, then we should be able to help. Reach out to us at 7999999763 or write to us at [email protected].
  
  If the status is Being Prepped or Delivered, we cannot modify or cancel your order. This is due to the volume of orders we process.

• Can I change the delivery address?

  We’re happy to assist with changing the delivery date only 24 hours in advance from the date of delivery, as long as your order has not entered the preparation process.
  1. Once an order has entered the prep process, the order is final and no further changes can be made. You can verify whether your order has been prepped by checking your order prior to contacting our Customer Team. If the status says Order Received, then we should be able to help. Reach out to us at 7999999763 or write to us at [email protected].
  2. If the status is Being Prepped or Delivered, we cannot modify or cancel your order. This is due to the volume of orders we process.

• What if the recipient isn’t home?

  We always do our best to deliver directly to the recipient when possible.
  If the recipient is unavailable at a residential address in our local delivery areas, our courier may leave the bouquet with a concierge/doorman/roommate/partner or in a discreet place near the front door if they determine that it's a safe area.
  If the courier determines that it's not safe to leave the bouquet, or if extreme conditions will compromise the quality of the flowers, they'll bring your order back to our office, and we'll reach out to schedule a complimentary second attempt.
  Please note that due to the perishable nature of our products, if a third attempt becomes necessary, we do ask that you place a new order. We send out fresh product for each delivery attempt, which cannot be resold due to our extremely high-quality standards, so we cannot send out a third bouquet when we've done our due diligence in following our delivery protocol and making two delivery attempts in good faith.

• Why do you need the recipient’s phone number? I want this to be a surprise!

  We love surprises too! The surprise is your thoughtful gift of gorgeous flowers + the sweet note - our courier's phone call is quickly forgotten once they have the flowers in hand!
  It is a common misconception that the phone call ruins the surprise, but often, it is the fastest way to get the flowers into their hands!
  Otherwise, our couriers have to leave them in a mail room or for pickup at a front desk (if the building will accept the gift- many will not, meaning we will not be able to deliver your gift as requested). If they do accept the flowers are at the mercy of the building's personnel to promptly deliver the flowers up to your recipient's office or apartment door. That could take hours, in some cases even creating a delay until the next business day!
  If you want to loop in a friend, co-worker, family member, or roommate who can help ensure the flowers are presented to the recipient in the fashion you have in mind, please feel free to include their name and contact info in the Delivery Instructions.

• Can I provide delivery instructions for TRICITY orders?

  Yes! For orders delivered in Tricity you can provide instructions in the Delivery section of checkout.
  
  We love to know things like:
  OK to leave at the front door.
  Additional recipient phone number
  Alternative contact (coworker/family member)
  Door/Gate Code is 1234.
  
  While we'd love to help, here are some things we cannot accommodate:
  Please call the recipient before the delivery. We can only call upon arrival.
  Please deliver at X:XX time within the window. Or, Please deliver before X:XX time. We cannot guarantee a specific time of delivery within your selected window.
  Please take a photo of the recipient with the flowers. We will not take photos of people for privacy reasons.
  If you need to add instructions after you’ve completed your order, please reach out to our Customer Care at 7999999763

• I’m not in India, can I Order flowers to send to someone in Tricity?

  Yes you can, as long as you have a credit card, debit card, any international card or active net banking. We accept most major credit cards and debit cards and our checkout is RazorPay enabled.

• Do we have the functionality in petal to track the order ?

  Yes, you get regular updates about your order over email. Apart from that you can login to your account on the website and check the order status in the order history section.

• Can I send flowers anonymously?

  Yes, you can send flowers anonymously. For Data Protection purposes all information provided by the sender is kept anonymous, all the recipient will see will be on the card message (if you choose to enclose one). If you want them to know who the flowers are from, then please include your name in the card message (we will not tell them who the flowers are from if you don't put your name in the message card field).

• Does Petal A Wish deliver flowers on Sunday?

  We offer a Sunday delivery service. We deliver 365 days of the year. Please call or email our Customer Services team to discuss options if you are very keen to have a Special or Urgent delivery.

• Can deliveries be made to business addresses or hospitals?

  Yes, we can deliver to business addresses and hospitals. However, it is very important that you provide full and accurate information about a recipient in hospital including full name, ward number and full hospital address to make sure the flowers reach the individual. You also need to check that the hospital allows flowers to be delivered. For business addresses, please ensure that you give us as much information as you can in the delivery instructions field.

• What should I do if my order shows as delivered but the recipient has not received the gift?

  Such instances are usually very rare. Most of the time they occur if the delivery boy has handed the order to the person who was available to collect it. It would usually either be the concierge, reception or the security guard of your building. So please check with them once.
  Or the most common reason for this is customers selecting the incorrect address. Please check your order confirmation email to check this. If the address is correct, please contact us so we can check this and if necessary send out a fresh order. If you have supplied us with the incorrect address there is nothing we can do to rectify this for you once the order has left us.
  In case, you are still not able to locate your item, please call our customer care at +91 7999999763 Monday to Sunday between 9 am to 7 pm and we will help you with the issue.

Cancellation of orders

• Can I Cancel my order?

  We understand sometimes life happens and schedules change. We’re happy to process a cancellation and refund as long as your order has not entered the preparation processes. You Can cancel the order only 24 hours in advance from the date of delivery. Reach out to us at [email protected] or 7999999763 or Instagram page. If your order is Being Prepped or Delivered, we cannot cancel your order. This is due to the volume of orders we process and the costs associated with canceling an order. Once an order has entered the prep process, the order is final and cannot be canceled. Thank you for understanding!

• How long does it take to process the cancellation?

  Order cancellation is initiated instantly but it takes 4-5 working days for the amount to reflect in the bank account.